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				<h3>退换货政策</h3>
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        	<div class="b"><p style="line-height:normal;"><strong><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:14px;">一、总则</span></strong></p><p style="line-height:normal;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;">华为商城所售商品均为正品行货且有正规发票，华为商城将严格按照国家三包政策，对所售商品提供</span><span style="color:#666666;font-family:微软雅黑, sans-serif;font-size:14px;"><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">7</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">天（含）退货、15</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">天（含）换货和保修服务。属于三包范围内的商品，保修期内您可以凭华为商城发票和保修卡在全国各地华为授权的售后服务中心享受保修服务。保护壳、贴膜、饰品等商品请联系商城客服协商办理。</span></span><br></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">温馨提示：</span></strong></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">1. </span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">请仔细阅读以下的细则及注意事项，以免为您的退换货办理带来不必要的耽误和麻烦。</span></span></strong></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">2. </span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">请您在寄回物品前先到华为商城个人中心“我的订单”页面提交退换货申请，否则华为商城无法受理。</span></span></strong></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">3. </span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">如用顺丰以外其他快递公司到付退回退换货商品，如果承运快递公司无法提供发票的（建议使用EMS</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">、顺丰到付寄回），仓库将直接拒收退回。</span></span></strong></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:&quot;ms gothic&quot;;font-size:14px;"></span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:14px;">二、细则</span></strong></p><p style="line-height:normal;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;"> </span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;">华为商城承诺符合以下条件，自签收日第二天零时算起，</span><span style="color:#666666;font-family:微软雅黑, sans-serif;font-size:14px;"><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">7</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">日（含当天）内可以退货，15</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">日（含当天）内可以换货。具体退换货标准如下：</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;"><img title="024.png" src="https://res.vmallres.com/pimages//sale/2017-04/20170420144944697.png"></span></p><p style="line-height:normal;"><a href="https://www.vmall.com/help/serviceApply" target="_self"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">查看退换货申请操作帮助</span></a></p><p style="line-height:normal;"><br></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:14px;">三、注意事项（请您务必仔细阅读）：</span></strong></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;"> </span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;">1. </span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;">关于退换货有效期的判断</span></strong></p><p style="line-height:normal;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">退换货有效期是以您签收后第二天零时起算，以您在华为商城的</span><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">"</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">我的订单"</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">页面成功提交退换货申请为准。例如您在3</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">月1</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">日签收了该商品，那么从3月2日零时算起，您最晚需在3</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">月8</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">日在华为商城提交退货申请，或最晚在3</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">月16</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">日提交换货申请，超出这个日期则不能享受退换货服务。为保障您的权益，请您务必在第一时间到华为商城“我的订单”页面提交退换货申请。如果是质量问题，请尽快将商品送到售后网点进行检测。</span></span></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;">2.关于定制类商品</span></strong></p><p style="line-height:normal;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">定制类商品是指消费者介入产品的生产过程，以获得符合自己的个人属性、需求以及尺寸样式的商品。如将制定的图案、文字印刷到指定的产品上，或按自身需要制作的商品。根据国家相关法律规定，该类商品不支持“7天无理由退换货”。</span></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">3</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">. 关于退回商品是否满足入库标准的判断</span></span></strong></p><p style="line-height:normal;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">首先，您需要到华为商城个人中心“我的订单”页面提交退换货申请，我们一般会在</span><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">24</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">小时内为您审核。退换货申请初审通过后，请您尽快将必要物品寄回，仓库在确认物件齐全且符合退换货标准后进行入库，并换新或退款。不同退换货场景下需要寄回的物品请参照下表：</span></span></p><p style="line-height:normal;"><img src="https://res.vmallres.com/pimages//sale/2018-01/20180116150626730.png" title="1.png"><br></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">说明：</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">①退货需寄回发票，换货无需寄回发票。</span></p><p style="line-height:normal;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">②发票、保修卡、检测报告等凭证不能进行涂改。</span></p><p style="line-height:normal;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">③商品的完整标配指原厂包装内的充电器、数据线、保修卡等，具体请参考对应商品详情页的“包装清单”。</span></p><p style="line-height:normal;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">④完整原厂包装指商品出厂时的包装，包括彩印纸盒和纸盒里的内胆包装。建议外包装在收货之日起保留</span><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">15</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">天。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">⑤仅指在网点检测的用户需寄回，直接寄回商城仓库检测用户无需寄回。</span></p><p style="line-height:normal;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">⑥赠品指价格为零的赠送商品。</span></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">4. </span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">关于物流费用归属的判断</span></span></strong></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">1</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">）对于细则中的第一类（国家三包）和第二类（华为商城原因），华为商城承担退换货期间的商品运费（但仅承担第一次的往返运费，所以请您务必一次性将所需的物件全部退回，如果没有一次性寄完所有物件，您需要承担剩余规定物件的运费，对于物件不全的需要补齐，如若不能补齐，将按照不符合退换政策处理）。如您寄回了退换货不需要的物品，我们将到付寄回。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">2</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">）对于第三类（客户个人原因），华为商城不承担可能产生的运费，将由您承担。</span></span></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">5. </span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">关于可更换商品的型号说明</span></span></strong></p><p style="line-height:normal;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">商品换货只支持更换同型号、同规格、同颜色的商品。</span></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">6. </span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">关于配件及赠品的服务政策说明</span></span></strong></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">1</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">）请您注意区分标配、配件和赠品的不同概念：原厂包装里面的为标配，额外购买的为配件，随活动赠送且价格为零的为赠品。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">2</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">）标配若有质量问题建议您到网点申请办理。三包范围内的配件，例如电池、外接有线耳机、充电器、数据卡，可按三包政策进行退换货和保修（保护壳、贴膜、饰品等非三包类商品请联系商城客服咨询办理）。三包范围内的赠品如果有质量问题可以申请换货。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">3）套餐内商品不支持个别商品单独退货，如符合退换货要求发起的退货申请，需将套餐内全部商品退回，如有其他疑问，请咨询华为商城客服协助办理</span></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">7. </span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">其他不予办理退换货的情况</span></span></strong></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">1)</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">任何非华为商城出售的商品（序列号或串号不符）。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">2)</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">过保商品（超过三包保修期的商品）。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">3)</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">未经授权的维修、误用、碰撞、疏忽、滥用、进液、事故、改动、不正确的安装所造成的商品质量问题，或撕毁、涂改标贴、机器序号、防伪标记。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">4)</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">未完整寄回华为商城要求寄回的物品（请参考上文“寄回清单”表格）。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">5)</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">无法提供商品的发票、保修卡等三包凭证或者三包凭证信息与商品不符及被涂改的。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">6)</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">以物流损坏、漏发或错发商品为原因的退换货，客户已签收，并且无法提供物流公司开具的相关凭据。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">7)</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">虚拟商品、软件类商品，不参与商城数码产品的三包服务。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">8)</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">购买时明确说明不支持退换货的商品。</span></span></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">8. </span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">免责条款</span></span></strong></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">1)</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">华为商城网页上提供的图片，由于拍摄灯光变化及显示器色差等原因可能与实物有细微区别，效果演示图和示意图仅供参考（图片为合成图、模拟演示图），有关产品的外观（包括但不限于颜色）请以实物为准。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">2)</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">限于篇幅，华为商城中所包含的信息（包括但不限于产品规格、功能说明等）可能不完整，请以有关产品使用说明书的具体信息为准。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">3)</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">由于您的技术水平、使用环境限制造成的问题，华为商城将不予受理退换货。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">4)</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">对于存储类商品，华为商城概不提供数据导出服务，请务必在返回华为商城前将里面的数据自行导出，否则若有数据遗失、损坏、泄露等华为商城概不承担相应的责任。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">5)</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">手机、平板电脑、上网卡等商品通过软件升级可以排除故障的情况下，只要送至华为授权售后服务中心升级即可，不予退换货。</span></span></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:14px;">四、退换货服务承诺</span></strong></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;">1. </span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;">网上申请，全国联保</span></strong></p><p style="line-height:normal;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">请您在有退换货需求的情况下第一时间登录我们的网站</span><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;"> <a href="https://www.vmall.com/" target="_self">https://www.vmall.com</a></span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">，在"</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">我的订单"</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">页面提交退换货申请，华为商城工作人员会尽快受理与审核。如需帮助，请您联系客服。</span></span></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">2</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">. 7</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">日×10</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">小时工作制</span></span></strong></p><p style="line-height:normal;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">华为商城售后审核人员工作时间：周一至周日，上午</span><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">9</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">：00</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">至12</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">：00</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">，下午13</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">：30</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">至20</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">：30</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">。一般情况下，我们会在24</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">小时内对您的申请进行审核，初次审核通过仅表示华为商城受理您的退换货申请，但不代表同意您的退换货，具体判断有赖于商品质量问题检测报告以及其他退换货条件的满足。</span></span></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">3. </span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">热线咨询服务</span></span></strong></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">1)</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">在产品退换货期限内，如果您有相关问题需要咨询，欢迎您联系华为商城客服热线400-088-6888</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">2)</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">超出退换货期限，但处在保修期内，欢迎您拨打售后维保热线：800-830-8300/ 400-830-8300 /400-690-2116</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">。</span></span></p><p style="line-height:normal;"><strong><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">4. </span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">退换货服务处理周期</span></span></strong></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">1</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">）退货处理周期：自您退回的完整商品及相关物件成功入库之日算起，一般情况下3-5</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">个工作日（不包括银行到账周期）。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">2</span><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">）换货处理周期：自您退回的完整商品及相关物件成功入库之日算起，一般情况下7</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">个工作日内为您寄出换货商品。</span></span></p><p style="line-height:normal;"><span style="color:#666666;font-family:&quot;微软雅黑&quot;,sans-serif;font-size:14px;"><span style="color:#666666;font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">3</span><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;">）如遇国家法定节假日、与退换货政策存在出入、客户个人原因或者有其他需要协商的问题，则可能会增加协商和处理的时间。</span></span></p><p style="line-height:normal;"><span style="font-family:微软雅黑, &quot;microsoft yahei&quot;;font-size:12px;"> </span></p><p><br></p></div>
            
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